RETURN OF DEFECTIVE PRODUCT AND RIGHT OF WITHDRAWAL
Returns due to manufacturing defects.
All products offered are original products, with a manufacturer's guarantee and without any defect, counting on their legally recognized guarantee periods.
The consumer and user may return to NORTHWEEK, free of charge, any product that is defective or that does not conform to the description made during a period of three (3) years from the date on which the product was received. If the defect manifests itself after two (2) years from the delivery of the product after the purchase, the User must demonstrate to the manufacturer or seller that the failure, defect or lack of conformity already existed when the product was delivered. The consumer must notify NORTHWEEK through the CONTACT channel enabled for this purpose, indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects appreciated. , the purchase order and any other additional documentation that allows the identification of the purchase made by the consumer and user.
Once NORTHWEEK has received the communication from the consumer and user and has analyzed the incident through its Quality Department, it will inform them as soon as possible whether or not to return the product, objectively considering the nature of the product. or the nature of the alleged non-conformity or defect. In the event that the return is appropriate, NORTHWEEK will indicate to the consumer and user how to send the defective product to its warehouses. Their address will be as follows:
Elche Business Park, Calle Marie Curie, 34, 03203, Elche (Alicante), Spain.
However, NORTHWEEK will not, under any circumstances, be responsible for any products that are returned without having been proceeded by the consumer and user in accordance with the process detailed above.
Each product to be returned must be found unused or, in the event that the defect is appreciated after normal and daily use, in the best possible condition, and must be returned together with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it. If the consumer and user do not proceed in this way, NORTHWEEK and, in particular, its Quality Department, will have to objectively assess the incident, determining whether the product is defective based on its nature and the nature of the alleged lack of conformity or defect.
If the product does not conform to the contract, the User may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. From the moment the User informs NORTHWEEK of the chosen option, both parties must abide by it. In case of opting for repair, if after repair and delivery the product is still not in accordance with the contract, the User may demand its replacement,unless this option is disproportionate, in which case either a price reduction will be applied, or the contract will be terminated, at the discretion of the consumer.
NORTHWEEK informs the consumer and user that, taking into account the characteristics of the products, repairs cannot in general be carried out because the cost would be disproportionate. In the event that due to the characteristics of a specific product and defect it is possible to repair it, the consumer and user will be expressly informed of this circumstance, giving them the possibility of choosing between replacement or repair.
In line with the foregoing, the consumer and user may replace the defective product with another with identical characteristics, at no cost to replace the product. If it is not possible to replace the defective product with another with identical characteristics, they will be offered the possibility of choosing a new similar model.
The delivery of the product with identical characteristics or the new model that the consumer and user chooses, as appropriate, will take place within three (3) to five (5) business days from the date which NORTHWEEK confirms the replacement of the defective product or the shipment of the new model to the consumer and user.
In the event that the repair of the product cannot be carried out and that the replacement of the product is not in accordance with the contract, the consumer and user may choose to terminate the contract.
NORTHWEEK informs consumers and users that the term for the refund of the amounts paid will depend on the payment method that the consumer and user used when purchasing the product:
If the consumer and user has made the payment by credit/debit card, NORTHWEEK will refund the amount paid within fourteen (14) calendar days from the date the consumer and user decided to terminate the contract.
If the consumer and user has made the payment through PayPal, NORTHWEEK will return the amount paid within a period of twenty-four (24) to forty-eight (48) business hours from the date the consumer and user decided to terminate the contract.
Right of cancellation.
The consumer and user will have the right to withdraw from the order placed remotely without giving reason, during a period of fourteen (14) calendar days from the correct receipt of the product. The consumer and user may send the entire order or, if they prefer, they may send any of the products that make up the total order and, all of this, without any penalty and without the need to indicate the reasons.
The consumer and user must bear the direct cost of the return to NORTHWEEK, whether they return the order in full or decide to return only some of the products in the order. To formalize the return, they must contact NORTHWEEK at www.northweek.com/pages/contact. Upon receipt of said communication, NORTHWEEK will indicate the method of sending the order to its offices or warehouses. The consumer and user must send the product to the following NORTHWEEK offices/warehouses:
Elche Business Park, Calle Marie Curie, 34, 03203, Elche (Alicante), Spain.
NORTHWEEK is not responsible for the courier company that the consumer and user contracts for the return of the order. In this sense, NORTHWEEK recommends that the consumer and user require the courier company to provide proof of delivery once the courier has deposited the product at the NORTHWEEK offices, so that the consumer and user is aware that the product has been successfully delivered to NORTHWEEK. NORTHWEEK is not responsible for the address where the consumer and user sends the order for its return if it is different from that indicated. NORTHWEEK may request that the consumer and user send said proof of delivery for the purpose of verifying it.
The costs of returning any order (such as shipping costs through courier companies) will be borne directly by the consumer and user.
The product must be in perfect condition and with all its labels, packaging and documentation and original accessories that came with it (if applicable). If the consumer and user does not proceed in this way or if the product has suffered any damage, the consumer and user accepts that the product may suffer a depreciation or that NORTHWEEK may reject the exercise of the right of withdrawal by the consumer and Username. Once NORTHWEEK verifies that the order is in optimal conditions, NORTHWEEK will proceed to return all the amounts paid by the consumer and user.
If the consumer and user decides to return the order in full, NORTHWEEK will return to the consumer and user all the amounts that he or she has paid (including the shipping costs related to the delivery of NORTHWEEK to the consumer and user).
If the consumer and user only wishes to return one or some of the products that were part of the order, NORTHWEEK will not be able to refund the shipping costs that the consumer and user has paid for the entire order. NORTHWEEK informs consumers and users that the term for the return of the amounts paid will depend on the payment method that the consumer and user had used when purchasing the product:
- If the User has made the payment by credit/debit card, NORTHWEEK will refund the amount paid within fourteen (14) calendar days from the date the consumer and user decided to terminate the contract.
- If the consumer and user has made the payment through PAYPAL, NORTHWEEK will refund the amount paid within a period of twenty-four (24) to forty-eight (48) business hours from the date the consumer and user decided to terminate the contract.
In either case, NORTHWEEK will return the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the consumer and user informed of their decision to withdraw from the contract.
In the case of promotions applicable to the acquisition of independent items that include the addition of an additional product, being by way of example, but not limited to, 2-for-1, 3-for-2 promotions or any other that implies the delivery of an extra product for free or for a reduced price, if the consumer and user decides to apply their right of withdrawal on their purchase, said right will have effects on the set of products provided as part of the promotion.
The right of withdrawal will not be applicable in the case of products made according to the User's specifications or clearly personalized, in accordance with the assumption established in article 103.c) of Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. So it will not be possible to exercise the right of withdrawal when the Replacement Glasses are constituted as a product made according to the User's specifications.
Product Exchange Policy
NORTHWEEK does not allow the exchange of any product purchased by the consumer and user for other products offered on the website.
In the event that the user wants to exchange a product, they must exercise their right of withdrawal on it in accordance with the provisions of the previous clause and subsequently buy the new product they want.
Withdrawal form model
(You should only fill in and send this form if you wish to withdraw from the contract)
To [fill in date]
[Name of consumer and user], domiciled at […].
To the attention of NORTHWEEK, S.L., with N.I.F. B-66046327, domiciled for notification purposes at Calle Marie, 34, 1st Floor, Polígono Industrial, C.P. 03203 Elche (Alicante), with email firstname.lastname@example.org: I hereby notify you that I withdraw from my sales contract for the following item: […], ordered on/received on […] and delivered to the address [… ].
Signature of the consumer and user (only if this form is submitted on paper)